"Mossy's own internal records indicate they were aware of the vibration issue following the trade in of the previous owner. They said they would fix it when they were selling me the car and tried twice afterwards at their expense of several hundred dollars to no avail. Then they were done with me, telling me that's the way it is.
They did not offer a like vehicle, or allow me to return it, actually snickering at me at that request on one occasion. I made multiple attempts for a resolve in person, several repeated phone calls... I even hand delivered a written statement and request in addition to contacting the Better Business Bureau. Allot good that did.
In the end they wanted nothing to do with me. What kind of business operates that way? Is it that hard to take care of your customers? To do the right thing? I guess a business can just turn their back when contracts include an arbitration clause, because it shows.
For over Forty (40) days I pleaded with them. Mossy don't care...
AND THEN SO. I hired a highly respectable forensic automobile expert (Rocco Avellini) and he advised me of what I'm dealing with. He concluded it was a previously submerged vehicle that included arching in the electrical system and was unsafe to drive that anyone in the car industry should find obvious. In addition, it had been previously rear ended in a collision. The car has not been driven since, just sitting collecting dust.
I immediately afterwards hired an attorney after I was basically given the proverbial middle finger from Mossy Toyota of Pacific Beach.
If that is not Fraud my friends, then I do not know what is. The advertised value at the time of purchase becomes essentially zero, scrap metal. Ripoff.
I had been a loyal customer many years prior to this purchase and was treated like gold the whole time. That gold turned to manure in a heartbeat... Do not do business with folks that need an arbitration clause to shield them from wrongdoing. You will have no chance in court and the arbitration process is unfair and is in the "repeat players" favor. It is a rigged game.